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Your Wallet is a deposit only account meaning you can only make deposits and redeem your saving in TravelNeza products and services.

If you choose to stop saving for a holiday with fixed dates, TravelNeza will need at least 2 months’ notice to cancel your bookings.

Cancellations for fixed dates after the booking process (2 months prior) has already started will lead an evaluation of what is refundable and what isn't based on our service providers (Flights, accommodation, and activities)

Wallet funds can only be used after some sort of verification by the account owner such as Phone call or in person.